«Mr. Panagiotis,
I apologize for being late with this email, but I wanted to make sure that our priest had the chance to see the cross before I write back to you - he was on a trip and returned back to town recently.
We are all extremely happy with the product and the service you provided. Thank you very much for all your emails, updates, and taking good care of our order. With your professionalism and attention to your customers you managed to turn a bad experience (we had this with another on-line vendor) to a great one. I can assure you that our church will come back to your store for our future ecclesiastical items needs.
We wish you and your family happy holidays, and all the best.»
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